Thought Leadership

Debt Collection Thought Leadership

This is a collection of articles related to the topic of debt collection thought leadership. These articles examine important issues, trends and technologies that have to the potential to influence or profoundly change the field of accounts receivable management and debt collection.

Our well-researched content is written by senior members of our leadership team. They are all seasoned veterans in the field of accounts receivable management, both first and third party.

Amongst the broad categories of content we cover here are:

  • Industry trends and insights
  • Takeaways from conferences and events
  • A monthly roundup of stories that made the news
  • Key challenges and issues our industry is facing
  • Emerging technologies that influences collections
  • Stories on people who are making the new in our field.

We publish new valuable content roughly once a week. That means no endless self-serving advertorials here. Just valuable information to help you craft your strategy.

Other topics of interest

In addition, we also publish a series of white-papers on Omni-channel debt collection and Deployment strategy. Furthermore, we’ve created some very detailed and in-depth Customer success stories. Each story shows you a roadmap of how our clients achieve big results.

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Featured News Story

Accounts Receivables Roundup for December 2021

Will Zombies Scare the Fed Out of Raising Interest Rates? A recent article in Bloomberg, headlined “Massive U.S. Debts Could...

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Monthly Accounts Receivables Roundup for November 2021

“The Window to Lift the Debt Limit is Narrowing.” The New York Times carries that headline on a story that...

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Monthly Accounts Receivables Roundup for October 2021

“Credit Card Debt Is Bad for More Than Just Your Finances.” That’s the headline from a recent New York Times...

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Monthly Accounts Receivables Roundup for September 2021

Never Mind the Nation’s Credit Rating? I think everyone in our industry winced when S&P downgraded the U.S. credit rating...

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Monthly Accounts Receivables Roundup for August 2021

“The Delta Variant Will Slow but Not Derail the Ongoing Economic Recovery.” That’s the optimistic, and I hope, accurate headline...

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Monthly Accounts Receivables Roundup for July 2021

Pandemic’s “Credit Card Debt Paydown Miracle” May be Ending. That’s the news from a recent CNBC report noting that while...

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Monthly Accounts Receivables Roundup for June 2021

Astonishing: GDP Predicted to be 7.4% This Year… But Won’t Last For Long. Nearly spilled my coffee when I saw...

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Monthly Accounts Receivables Roundup for May 2021

Which Way Inflation? For this month’s Roundup, I’m focusing on the economy. The reason for this is that whenever the...

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Monthly Accounts Receivables Roundup for April 2021

“Is the U.S. Student Loan Program Facing a $500 Billion Hole? One Banker Thinks So.” That’s the headline from a...

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Going Omnichannel for ARM

Multichannel … Omnichannel … it’s time to brush up on some of these marketing terms we’ve been hearing for years—and to an extent may already have in place.

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Featured News Story

CFPB Reg F: Rocket fuel to an industry transforming

The collections industry has faced two transformative challenges in the past 12 months; coping with the Covid crisis and now leaning into implementation of CFPB Reg F.

Combine those two drivers with an already underway technology transformation of debt collection and it seems clear that this is a highly consequential era for the structure of the industry.

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Featured News Story

Katabat Supports RMAI’s Annual Conference

January 23, 2020 (Sacramento, CA) – Katabat, a leading cloud-based debt-collection software provider, will serve as a Gold Sponsor of this...

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Innovation & Personalization: A Report From the First Party Summit

Last week I participated in InsideARM’s First Party Summit, the only conference that focuses on the challenges specific to first...

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Preparing for the Storm: Adopting a CFPB Rule-Change Timeline

The Consumer Financial Protection Bureau (CFPB) is currently taking public comment on its proposed rule changes that would affect the...

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The Long-Awaited CFPB Debt Collection Rule Changes—Bright Lines and Opportunity

There is no doubt that last week’s publication of proposed rules by the Consumer Financial Protection Bureau (CFPB) likely marks...

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CBALive and LendIt Fintech USA Recap

It’s been a busy couple of weeks in the world of finance, featuring two major conferences. April 1-3 marked the...

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6 Takeaways: RMA International’s 2019 Conference

I spent several days in Las Vegas last week at the Receivables Management Association conference, which was a great place...

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Are You Prepared to Deliver a Seamless, Omni-channel Customer Experience?

Don’t believe the people who claim bank branches and call centers are a thing of the past. There’s so much...

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8 Key Takeaways from the 2018 Money 20/20 Conference

I just spent four exhausting days at Money 20/20, where I was surrounded by 11,500+ attendees from 100 countries, 450+...

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5 Ways Lenders Can Be Ready When(ever) the Next Recession Hits

A recession is coming next year. A recession is coming this fall. Nobody knows exactly when a recession will happen,...

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2018 UK Credit and Collections Conference Recap

Last week I travelled to Stratford-upon-Avon along with Katabat Senior Sales Executive for the EMEA region Jackie Kilner for the...

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Can Fintechs Survive an Economic Downturn? Maybe if They’re Not Alone.

Banks severely reduced lending during the 2008 financial crisis, but that didn’t mean people weren’t still looking for loans. Supply....

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Will Blockchain Technology Give Data Control Back to the Individual?

Lately in the financial sector, there has been a lot of talk about the EU’s General Data Protection Regulation (GDPR)....

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Katabat’s Kyle Christensen Featured in CRM Magazine Article About Interactive Marketing

Katabat’s Kyle Christensen chats with Mary Shacklett of Transworld Data about the future of interactive marketing. Continuous engagement between the...

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Leveraging a Strong Corporate Culture for Client Satisfaction

People might tell you that the most important thing you can do as an organization is to build a good...

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Bringing Clarity to Blockchain and Cryptocurrency

“Do you take bitcoin?” “How did my bitcoin wallet get hacked—I thought blockchain was secure?” “What is a blockchain, anyway?”...

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Amazon Banking on the Teenage Dream: Capturing Gen Z’s Loyalty—and Money

If you’re fourteen years old, you’re probably rebelling against your parents, constantly on your iPhone, and Amazon Founder Jeff Bezos...

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Tech Trends Transforming Auto Finance Lending

Leaders in the auto finance industry gathered in Texas last week at the Auto Finance Performance and Compliance Summit. Previously...

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Katabat Joins the Global Digital Banker Podcast at the 2018 LendIt Fintech Conference

Several Katabat employees attended the LendIt Fintech Conference April 9-11. While there, Katabat CEO, Ray Peloso, sat down with other...

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Katabat to Attend Lendit Fintech USA 2018

WILMINGTON, Delaware—April 5, 2018—Katabat officials announced today that company representatives will attend Lendit Fintech USA 2018, to be held April...

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The Talk at CBA LIVE: Thoughtful Expansion of Technology and Customer Communication!

The Consumer Bankers Association’s CBA LIVE 2018 conference was fantastic! There were so many great people, enlightening presentations, and reflective...

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Artificial Intelligence Problems and Promise

This is the second post in a three-part series by Katabat’s CTO, Ye Zhang. Be sure to read the other...

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Play-Based Learning

Who doesn’t enjoy a good challenge? Katabat CTO Ye Zhang decided to give his artificial intelligence team the opportunity to...

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The Unpredictability of Life, Finance, and Water Polo

Adam Richardson, Executive General Manager of International Markets This is the first entry of my blog series that will focus...

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Authenticity in the Millennial Economy

Early last month two seemingly unrelated events had a big impact on my thinking about the future of financial institutions....

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Katabat To Be Participating at Australia’s ARCA Conference

No one expects to be in financial hardship. But if it happens, are you and your customers prepared? The Australian...

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Katabat’s Mike D’Andrade to Speak at UK Credit & Collections Conference

Katabat’s Mike D’Andrade will be speaking about best practice when handling vulnerable customers at the UK Credit & Collections Conference...

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Katabat (formerly CMC) Announced Release of CredAgility 7.3 at LendIt USA Conference

FOR IMMEDIATE RELEASE  Improvements for Customer Relationship and Compliance Management New York, NY, March 6, 2017 – Katabat announced today at...

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Katabat (formerly CMC) Releases Findings From European Industry Advisory Group Meeting 2014

Top Global Lenders gather to discuss industry trends and challenges. For Immediate Release MANCHESTER, UK, 09 Oct 2014 – Katabat...

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Branching Out: The Value of Self-Service

I recently came upon some interesting statistics showing exactly how mobile we’ve become as a society. First, we’re now seeing...

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Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting Philadelphia, PA April 18,...

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The Top 5 Things We’re Expecting to See in 2014

2014 already? Where did the time go? Every January, most of us are instilled with a renewed enthusiasm to make...

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What is the Impact of Mobile on Our Customer Experience Management Efforts?

I saw it again the other day: another headline for a webinar screaming out “Understand the 5 implications for optimizing...

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Katabat (formerly CMC) Releases Notes from European Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  London, UK, 29 October 2013 – Katabat announces the results of its third annual European Industry Advisory...

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South African Business Leaders Acknowledge Need for Change in the Face of Increased Regulation, Growing Consumer Indebtedness and a Weakening Economy

Survey identifies delinquency trends and opportunity for improved customer experience management for customers in arrears. Johannesburg, 18 September 2013 –...

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