The Unpredictability of Life, Finance, and Water Polo

Adam Richardson, Executive General Manager of International Markets

This is the first entry of my blog series that will focus on driving customer engagement, international markets, and hardship capabilities.

If you had told me at age 17 that I would be living in Perth and working in the collections and finance industry, I’m quite certain I would not have believed you. Back then I had just moved to Brisbane from South Australia to pursue a career in professional water polo. Finance was far from my mind, and Perth was more than 4000 km away.

At 27, I realised that my career playing water polo was coming to an end. I needed something else to do. An opportunity came up from BankWest, and so I took it. As with many things in life, it was really by chance, and taking that chance shaped everything that followed in ways I never could have imagined.

I spent five years at BankWest, another three at Commonwealth Bank of Australia, and nearly three more at FlexiGroup. It turns out that the world of finance and the world of water polo are not so dissimilar. In both, you never know what is going to happen next. I enjoyed the unpredictability and the challenge of reacting, adapting and moving forward toward a goal, whether it be literal or figurative.

If you had told me at 27 that after a decade in banking and finance, I would choose to jump ship and go to a small, startup software company, I’m quite certain I would not have believed you. When I made the move, I knew it to be a bit of a risk, but because of my experience with Katabat, I thought it was one worth taking.

You see, before I worked for Katabat, I worked with Katabat as a client. I deployed their products for two of my previous employers. For six years prior to joining the Katabat team, I was troubleshooting and helping to develop their software from the client side, and I really loved their solutions.

Unlike traditional systems, Katabat’s software-as-a-service solutions are easily configurable and deploy quickly. This means that the cost is lower and users can more rapidly realise the operational benefits.

What I found most notable as a Katabat client, however, was the 360-degree view these solutions afford. All of the information you need can be captured in a single system, allowing real-time decisioning and a better customer experience. The unique customer engagement capabilities of Katabat’s products are a true differentiator, enabling our clients to be more adaptable and profitable in a rapidly changing environment/market.

It turns out that Katabat is a lot like water polo and the world of finance. I have been here for a year now, and the energy, innovation, and adaptation skills I find there continue to surprise me. In my next post, I’ll be delving into how financial institutions can use this robust data capturing capability to boost customer experience.



Are you looking for superior customer management solutions for your company? For inquiries outside of the US and Canada please contact Adam Richardson at For inquiries within North America please contact Mike D’Andrade at


Katabat is the leading provider of debt collections software to banks, agencies, and alternative lenders. Founded in 2006 and led by a diverse team of lending executives and leading software engineers, Katabat pioneered digital collections and has led the industry ever since. It is our mission to provide the best credit collections software in the market and solve debt resolution from the perspectives of both lenders and borrowers.

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