6.7 Release Brings Continued Agent Efficiencies with Configurable Widgets, Customer Level Enhancements, and GUI Improvements
WILMINGTON, Delaware – May 16, 2016— Katabat, a leading provider of credit customer management solutions for global lenders, today announced the latest software release for its proprietary CredAgility® platform. CredAgility 6.7 introduces new widget capabilities and offers overall improvement for agent and customer experience within the Unified Collections™ solution.
Katabat’s Unified Collections solution, built upon the proprietary platform, now features configurable widget functionality as a standard offering within the agent portal. The advancement provides users with modular components, such as Google Maps and photo upload capability, to better customize collections efforts at the agent level. A primary responsible party’s address, such as home and work, can be configured to appear in the Google Maps widget. This enhancement provides users with greater visibility when assessing property value. Likewise, the photo upload widget may function as a photo repository of assets and their conditions.
CredAgility 6.7 is Katabat’s second quarter product release. “This release reflects Katabat’s commitment to consistent product enhancements”, said Joel Rickman, head of global sales. “Our clients are a significant driver of our product’s evolution. As we continue to gather feedback, we are committed to incorporating those enhancements into our regular release schedule for all of our clients to benefit.”
The release offers further efficiency and experience improvements for the agent and customer. Specifically, clients can more easily configure self-serve web portals to allow customers to view their accounts at the overall level. Similarly, the agent portal offers efficiency enhancements such as customer level data entry, improved workability within the customer level, and the ability to manually edit call outcomes.
Unified Collections is delivered as a managed service solution, meaning no hardware or software to install. This pre-integrated approach in conjunction with the continued advancements included as standard offerings further position Katabat (formerly CMC Agile) as an industry leader for business process automation to global lenders.
Katabat offers pioneering customer experience management solutions that enable lenders to deploy completely synchronized offers, contacts, workflows, content and treatments across credit card, real estate, student, and installment loan products. The company’s CredAgility® platform is helping a rapidly growing number of top lenders automate customer-facing business processes, optimize the effectiveness of their resolution strategies, and realize efficiency gains through improved customer engagement. The company’s Unified Collections™ solution, for example, is helping creditors improve their borrowers’ experience and post large efficiency and effectiveness gains while dramatically improving compliance. For more information, visit katabat.com or call 302-830-9262.
Katabat, CredAgility and Unified Collections are trademarks or registered trademarks of Collections Marketing Center, Inc. in the United States and/or in other countries. Other products and company names herein may be trademarks of their respective owners.