Hone Your Hardship Strategies

Section 72 of Australia’s National Credit Code requires lenders to provide swift but careful consideration to customers who make a declaration of hardship. The process is complex, but if managed properly can have beneficial results for both borrowers and lenders.
Katabat and Connected Analytics have partnered to provide a game-changing solution to the challenges of hardship compliance. By combining sophisticated analytics, customer segmentation, and automated workflows, our solution provides the following benefits:

  • Ensure regulatory compliance
  • Improve repayment rates
  • Enhance customer satisfaction

David Grafton, Director of Business Development at Connected Analytics, and Rob Davies, Director of Business Development at Katabat for Australia and New Zealand, recently hosted a webinar introducing this hardship solution.
Unsure whether your business requires a hardship solution? Learn hardship best practices and how to navigate emerging hardship management issues—at your own pace.


Katabat is the leading provider of debt collections software to banks, agencies, and alternative lenders. Founded in 2006 and led by a diverse team of lending executives and leading software engineers, Katabat pioneered digital collections and has led the industry ever since. It is our mission to provide the best credit collections software in the market and solve debt resolution from the perspectives of both lenders and borrowers.

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