McKinsey & Company Points the Way to Collections Digital Transformation

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While I was writing about the CFPB Annual Report and Mike D’Andrade was writing about the CBALive and LendIt Fintech conferences, we were channeling the partners at McKinsey & Company, or maybe they were channeling us. Either way, all of us seem to agree on three things: An economic downturn is on the horizon. Consumers … Read more

CFPB Submits Annual Report: Confirms Our Views on Debt Collection Industry and the Role of Omnichannel Capabilities

debt collection trends

The Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) have released their joint annual report on the Fair Debt Collection Practices Act (FDCPA). It’s something that debt collection industry stakeholders generally monitor for insight into industry trends. This year’s report confirms the clear trend of rising delinquencies. While still at historically low … Read more

6 Takeaways: RMA International’s 2019 Conference

Aria Las Vegas

I spent several days in Las Vegas last week at the Receivables Management Association conference, which was a great place to meet current and prospective clients. There were a lot of great discussions including the state of regulation at both the federal and local level and potential debt-buying opportunities (i.e., which markets represent the most … Read more

Is Your Debt Collections Shop Ready for a Recession?

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Debt collections managers – whether working for a fintech or alternative lender, a collection agency, or in healthcare or utilities collections and recoveries — can anticipate a surge in inventory in the event of a recession. Based on the response we received from Mike D’Andrade’s late September post on getting ready for the next recession, … Read more

4 RMA Conference takeaways from Toronto

conference takeaways

I just returned from the 2018 Receivables Management Conference in Toronto.  Overall, it was a great conference — small and intimate, which drives good interactions and dialogue about client pain points and business needs now and in the future.  We met a lot of new prospective customers and also got to talk to existing clients … Read more

Katabat Launches Machine Learning-Powered Debt Collections Software

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Katabat Launches Machine Learning-Powered Debt Collections Software WILMINGTON, DE, Oct. 25, 2018 – Global software provider Katabat has released Katabat Engage, which delivers data-driven debt collections powered by machine learning to consumer lenders. Katabat Engage helps lenders collect more dollars through a platform of personalized, digital communications tailored to customer preferences.  Powered by a proprietary … Read more

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