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Customer Experience Management

Helping Our Most Vulnerable Customers

2 min readWhat is vulnerability exactly, and why does it matter to lenders? The Financial Conduct Authority (FCA), conduct regulator for more than 58,000 financial institutions in the UK, tabled the issue of consumer vulnerability in 2015.

Blockchain cryptocurrency whitepaper
IT & Technology

Bringing Clarity to Blockchain and Cryptocurrency

2 min read“Do you take bitcoin?” “How did my bitcoin wallet get hacked—I thought blockchain was secure?” “What is a blockchain, anyway?” There’s no guaranteed relationship between

Auto finance lending tech trends
Trends

Tech Trends Transforming Auto Finance Lending

3 min readLeaders in the auto finance industry gathered in Texas last week at the Auto Finance Performance and Compliance Summit. Previously called the Auto Finance Risk