Avoiding Machine-Learning Bias in Digital Collections Communications

machine learning bias

If you own an auto dealership, you’ll likely offer a college student the used but affordable compact sedan. You’ll offer the 30- and 40-somethings with growing families the SUV or minivan. And you might offer the early retiree his or her dream car, be that a sports car, motorcycle, or RV. As human beings, we use … Read more

Is Your Debt Collections Shop Ready for a Recession?

risk debt collections

Debt collections managers – whether working for a fintech or alternative lender, a collection agency, or in healthcare or utilities collections and recoveries — can anticipate a surge in inventory in the event of a recession. Based on the response we received from Mike D’Andrade’s late September post on getting ready for the next recession, … Read more

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