Automate Essential Workflows for Seamless Delivery
Transform your manual operational processes into efficient, standardized workflows with Katabat™ Liberate — from compliant marketing to complaints processing and resolution.
Customer Experience. Streamlined.
Whether your customers self-serve or your agents service them, our powerful workflow capability will improve your customer's experience while improving your operational efficiency. Automate workflows to collect data, facilitate real-time decisions, and make offers to your qualifying customers. You’ll have an audit-ready history showing all offers, queueing, channel communications, and account status updates.
Respond. Real Time.
From offering a credit line increase to conducting a customer service survey, we help you connect with your customers. Katabat Liberate helps you leverage business rules and workflow to streamline customer response and resolution for improved customer satisfaction.
Customer Data. 360-Degree View.
Get visibility into each customer’s data throughout the entire customer lifecycle. With our digital audit trail, you can effectively evaluate every agent- and customer-initiated interaction and result, from customer service to collections.
“We’ve spent millions on technology, yet we fall short in providing a satisfying customer experience, because we don’t have a full customer view.”