Are You Prepared to Deliver a Seamless, Omni-channel Customer Experience?

connected consumer

Don’t believe the people who claim bank branches and call centers are a thing of the past. There’s so much hype around digital banking and artificial intelligence (AI) that it’s easy to see why people sometimes get carried away predicting death to brick and mortar, but the research doesn’t support it. Today’s bank customers want … Read more

Branching Out: The Value of Self-Service

I recently came upon some interesting statistics showing exactly how mobile we’ve become as a society. First, we’re now seeing that the majority of customers prefer shopping online rather than in stores. While that fact may not be earth shattering (except for brick and mortar retailers), a few others I recently saw did catch me … Read more