CFPB Submits Annual Report: Confirms Our Views on Debt Collection Industry and the Role of Omnichannel Capabilities

debt collection trends

The Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) have released their joint annual report on the Fair Debt Collection Practices Act (FDCPA). It’s something that debt collection industry stakeholders generally monitor for insight into industry trends. This year’s report confirms the clear trend of rising delinquencies. While still at historically low … Read more

Shift Your Focus to Succeed in Digital Onboarding

onboarding

Cross-selling and upselling are important ways to build relationships with customers, but it needs to be individualized and done at the right time. The person who expects her barista to know ahead of time that she always gets a grande, quad, nonfat, one-pump, no-whip mocha is also going to expect her bank to accurately predict … Read more