Tag: Customer Satisfaction

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Leveraging a Strong Corporate Culture for Client Satisfaction

People might tell you that the most important thing you can do as an organization is to build a good...

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Customer Complaints—A Pain Point? Or an Opportunity for Improvement?

When your business receives a customer complaint, it is natural to feel defensive. However, keep in mind that most complaints...

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Real Talk About Artificial Intelligence: Forrester Says Invest Now

I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester...

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