Leveraging a Strong Corporate Culture for Client Satisfaction

Strong corporate culture for client satisfaction

People might tell you that the most important thing you can do as an organization is to build a good product or to maximize shareholder value. These are obviously fundamental to a successful organization. However, in my experience, relationships are just as important—both within the company and with clients. If you build a healthy, positive … Read more

Customer Complaints—A Pain Point? Or an Opportunity for Improvement?

customer complaints frown

When your business receives a customer complaint, it is natural to feel defensive. However, keep in mind that most complaints will be genuine issues from disappointed customers. Their intent is an authentic gesture to let you know that your business has made a mistake. How you respond when you receive a complaint—especially in the landscape … Read more

Real Talk About Artificial Intelligence: Forrester Says Invest Now

Artificial Intelligence Universe Infused in Humanity

I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester presented compelling research looking ahead at the kinds of tasks and job categories that are being automated and turned over partially or wholly to AI. The presenters made a strong case that AI implementation is … Read more

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