Tag: customer experience

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8 Key Takeaways from the 2018 Money 20/20 Conference

I just spent four exhausting days at Money 20/20, where I was surrounded by 11,500+ attendees from 100 countries, 450+...

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Auto Finance Trends: Lemons and Laws—Tech for Compliant, Efficient Auto Loan Debt Collection

This post is Part 2 of 2 on our examination of auto finance trends, performance and compliance. Read Part 1...

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Amazon Banking on the Teenage Dream: Capturing Gen Z’s Loyalty—and Money

If you’re fourteen years old, you’re probably rebelling against your parents, constantly on your iPhone, and Amazon Founder Jeff Bezos...

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How to Increase Your ROI With Multichannel Campaign Management

In an increasingly mobile world, customers are more connected than ever. Nearly all consumers are highly digitally active across several...

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Customer Complaints—A Pain Point? Or an Opportunity for Improvement?

When your business receives a customer complaint, it is natural to feel defensive. However, keep in mind that most complaints...

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Time to Get the Message With Two-Way SMS

There’s a reason why Nordstrom has an excellent reputation for customer experience. The retailer has been listening to what customers...

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How Banks Can Embrace the Growing Gig Economy—and Thrive in It

The term “gig economy” originated in early 2009 at the height of the financial crisis. It referred to people who...

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Path to Success: The Banking Technology Modern Banks Need is Data Driven and Customer Centric

Data is the one thing that modern banks need to succeed. That’s what Matt McAllister, CEO of Fluid PR, Inc.,...

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Cowboy Up: How to Capture the Right Multichannel Campaign Management System

In the Old West, a cowboy depended on his horse to help control huge herds of cattle that wanted to...

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The Talk at CBA LIVE: Thoughtful Expansion of Technology and Customer Communication!

The Consumer Bankers Association’s CBA LIVE 2018 conference was fantastic! There were so many great people, enlightening presentations, and reflective...

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Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging

Katabat today announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer...

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