5 min read

Built by Banking, Marketing and Technology Experts.

Katabat’s solutions streamline communications and optimize engagement throughout the entire customer lifecycle, and they address the unique challenges faced by heavily regulated consumer lending industries.

Katabat Unite

  • Campaign Management
  • Customer Servicing
  • E2E Lifecycle Management
  • Digital Onboarding
  • Two-Way SMS

Katabat Liberate

  • Marketing Automation
  • Complaints

Katabat Restore

  • Unified Collections
  • Digital Collections
  • Hardship
  • Debt Placement
  • Recovery Accounting
  • Campaign Management
  • Customer Servicing
  • E2E Lifecycle Management
  • Digital Onboarding
  • Two-Way SMS
  • Marketing Automation
  • Complaints
  • Unified Collections
  • Digital Collections
  • Hardship
  • Debt Placement
  • Recovery Accounting

Unite

Simplify and optimize customer touchpoints throughout onboarding, marketing and servicing.

Katabat Unite allows you to create, orchestrate, execute, and measure your customer lifecycle communications in one cloud-based location. This is your single solution for all digital customer communications, multichannel campaign management (MCCM), and customer data collection. Meet your objectives while reducing costs, increasing revenue, and improving contact penetration.

Campaign Management:
Plan, execute, orchestrate and measure effective multi-channel marketing campaigns.

Customer Servicing:
Centralize and effectively manage account-servicing and customer interactions.

E2E Lifecycle Management: 
Centralize and manage customer account servicing across all life stages. 

Digital Onboarding:
Drive engaged and profitable customer relationships with personalized customer onboarding communications.

Two-Way SMS:
Engage with two-way messaging to drive response and create unlimited versions of your customer journey.

Liberate

Automate Essential Workflows for Seamless Delivery

Transform your manual operational processes into efficient, standardized workflows with Katabat Liberate — from compliant marketing to complaints processing and resolution.

Marketing Automation:
Execute integrated and fully compliant marketing content workflows to accelerate stakeholder approvals. Go to market with confidence.

Complaints:
Set operational standards to expediently resolve customer complaints, from any touchpoint. Create automated, dynamic workflows based on your business rules, without burdening IT.

Restore

Collections & Debt Management Solutions

Drive improved dollars collected in a fully compliant environment while also delivering an outstanding customer experience with Katabat Restore. Manage end-to-end collections activities with confidence-from programs and offers, to agent activities, to customer communications, disputes, debt placement and recovery.

Unified Collections:
Synchronize your strategy and communications across multiple touchpoints.

Digital Collections:
Execute personalized digital customer communications that drive dollars collected and improved performance.

Hardship:
Qualify customers for hardship programs with the auditability to support your decisions. (Australian banks)

Debt Placement:
Simplify the account agency assignment process in one centralized platform.

Recovery Accounting:
Automate and execute post charge-off recovery management on a single debt recovery platform.

Unite

Simplify communications and optimize customer touchpoints throughout onboarding, marketing and account servicing.

Katabat Unite allows you to create, orchestrate, execute, and measure your customer lifecycle communications in one cloud-based location. This is your total solution for all digital customer communications, multichannel campaign management (MCCM), and customer data collection. Meet your objectives while reducing costs, increasing revenue, and improving contact penetration.

Campaign Management:
Plan, execute, orchestrate and measure effective multi-channel marketing campaigns.

Customer Servicing:
Centralize and effectively manage account-servicing and customer interactions.

E2E Lifecycle Management: 
Centralize and manage customer account servicing across all life stages. 

Digital Onboarding:
Drive engaged and profitable customer relationships with personalized customer onboarding communications.

Two-Way SMS:
Engage with two-way messaging to drive response and create unlimited versions of your customer journey.

Liberate

Automate Essential Workflows for Seamless Delivery

Transform your manual operational processes into efficient, standardized workflows with Katabat Liberate — from compliant marketing to complaints processing and resolution.

Marketing Automation:
Execute integrated and fully compliant marketing content workflows to accelerate stakeholder approvals. Go to market with confidence.

Complaints:
Set operational standards to expediently resolve customer complaints, from any touchpoint. Create automated, dynamic workflows based on your business rules, without burdening IT.

Restore

Collections & Debt Management Solutions

Drive improved dollars collected in a fully compliant environment while also delivering an outstanding customer experience with Katabat Restore. Manage end-to-end collections activities with confidence-from programs and offers, to agent activities, to customer communications, disputes, debt placement and recovery.

Unified Collections:
Synchronize your strategy and communications across multiple touchpoints.

Digital Collections:
Execute personalized digital customer communications that drive dollars collected and improved performance.

Hardship:
Qualify customers for hardship programs with the auditability to support your decisions. (Australian banks)

Debt Placement:
Simplify the account agency assignment process in one centralized platform.

Recovery Accounting:
Automate and execute post charge-off recovery management on a single debt recovery platform.

Ready to Learn More?

See why our clients rely on Katabat every day to provide the process-driven speed and transparency they need to maximize revenue while delivering an outstanding multichannel customer experience.

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