Hardship. We Solve it.
Australian banks can qualify customers for hardship programs with the auditability to support your decisions.
Accelerate Your Hardship Strategy
Part of Katabat™ Restore collections and debt management, Katabat™ Hardship equips you to digitally engage and service customers experiencing a financial hardship. Quickly determine eligibility. Then customise compliant programs to help customers manage their current debts. Everyone wins.
How it Works
Centrally manage all aspects of your hardship strategy. Deploy surveys to collect data, facilitate real-time decisions, and make offers to your qualifying customers. You’ll have an audit-ready history showing all offers, queueing, channel communications, and account status updates.
Help Customers Get Back on Track
Keep your customers engaged with a 24x7 online and mobile-friendly presence. You can easily adjust your strategies, workflows, and communications for maximum impact. Leverage segmentation for greater response rates, as you help customers get back on track.
Your Challenges, Solved.
“Hardship is a big problem for the credit industry today. Katabat’s Hardship product transforms how we deliver our analytics and consultancy expertise. The synergy provides amazing value for our clients and their customers.”