2 min read

Hardship. We Solve it.

Australian banks can qualify customers for hardship programs with the auditability to support your decisions.

Accelerate Your Financial Hardship Strategy

Part of Katabat Restore collections and debt management, Katabat™ Hardship equips you to digitally engage and service customers experiencing a financial hardship. Quickly determine eligibility. Then customise compliant programs to help customers manage their current debts. Everyone wins.

How it Works

Centrally manage all aspects of your financial hardship strategy. Deploy surveys to collect data, facilitate real-time decisions, and make offers to your qualifying customers. You’ll have an audit-ready history showing all offers, queueing, channel communications, and account status updates.

Help Customers Get Back on Track

Keep your customers engaged with a 24x7 online and mobile-friendly presence. You can easily adjust your strategies, workflows, and communications for maximum impact. Leverage segmentation for greater response rates, as you help customers get back on track.

Your Challenges, Solved.

Visibility

Take control of strategy with a 360-degree view.

Real-time approval

Capture customer data digitally for real-time resolution.

Self service access

Enhance the customer experience with 24-7 digital access.

Compliance

Automate compliance communications and auditable data throughout the hardship event.

Risk mitigation

Establish and document compliant offers.

ROI

Solve hardship challenges the first time.

“Hardship is a big problem for the credit industry today. Katabat’s Hardship product transforms how we deliver our analytics and consultancy expertise. The synergy provides amazing value for our clients and their customers.”
David Grafton
Connected Analytics

Solutions to Deliver an Outstanding Customer Experience, Everywhere

Check out the solutions that are right for your business across the Katabat portfolio.

Collections & Debt Management

Collections & Debt Management

Katabat™ Restore: Collect more dollars with an enterprise collections and recovery solution built for flexibility and compliance.
Learn More

Essential Workflows

Essential Workflows

Katabat™ Liberate: Streamline and automate critical operational processes and communications.
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Customer Marketing Communications

Customer Marketing Communications

Katabat™ Unite: Plan, execute, orchestrate and measure effective multi-channel marketing campaigns.
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One. Integrated Platform.

Witness our platform’s process-driven speed and transparency. Request a demo today!