When choosing enterprise collections software (or any enterprise software for that matter), a live demo can help you make a thorough assessment before you purchase. It’s a good way to answer the many questions you likely have about features and ease of use. Other key factors like system security can be independently certified.
However, back-office details can be more difficult to assess from a demo. Functionality surrounding the daily transfer of information between user and provider is one example of a detail that determines whether you can effectively serve your clients, or whether you have to apologize for your system being down.
Don’t Let Glitches Trip You Up
A provider’s expertise at file monitoring doesn’t normally make it into the marketing collateral, but not doing it well can have major repercussions on your business. Every file transfer system can encounter disruptions and delays—late files, missing information, or improperly constructed files. Unfortunately, that’s just the reality. What will determine how these glitches affect you is how they are dealt with.
Effective, high-quality file monitoring means that a software provider doesn’t wait until you have a problem to figure out what’s wrong. Instead, they are proactive in their monitoring approach. They know when every file should be sent and received so as not to disrupt your business, and if something is missing, their system immediately notifies them and they, in turn, immediately notify you.
And when should this level of file monitoring occur? All. The. Time. It’s not enough to have disruptions detected and immediately attended to Monday through Friday from nine to five. Ideally, a service provider is monitoring file transfers 24 hours a day, seven days a week, 365 days a year.
Choose an enterprise software provider that prides itself on proactive, timely, effective file monitoring. It can save you from future business disruptions that will be frustrating to both you and your customers. To find out whether potential debt collection systems providers take file monitoring as seriously as you need them to, start by asking the following questions:
- How do you ensure the integrity of your file monitoring process?
- What happens when issues do arise?
- How soon will we get notified of an issue?
- How do you monitor whether files get sent and received on time?
- Do you monitor file transfers 24/7/365?
Potential collections software providers should be able to answer these questions easily and thoroughly if they truly have a high-quality file-monitoring process in place. Taking the time to assess providers on these behind-the-scenes processes can tell you a lot about them and what will happen when you do run into a problem. No number of features or bells and whistles can make up for a refined, comprehensive file-monitoring process.
Are you interested in learning more about Katabat’s robust file-monitoring process? Please get in touch at firstname.lastname@example.org.
John Bear is a Technical Account Manager at Katabat, where he’s worked for more than five years. He previously worked at M&T Bank for nearly nine years as a Senior Control Specialist and at PPFC as a Quality Assurance Specialist.