Centralize and manage customer account servicing across all life stages.
Your Accounts, Central HQ
Part of Katabat™ Unite customer marketing communications, Katabat™ End-to-End Lifecycle Management intelligently manages every aspect of each customer and account, from beginning to end. From marketing to account servicing, collections, and recovery, Katabat enables you to manage and gain visibility into all stages—from cradle to grave. All on a single, integrated platform.
E2E, A to Z
Easy-to-configure workflows help you improve operational processes and customer data capture across the lifecycle. Offer a credit line increase, conduct a customer service survey, or capture income and expenditures. You have the power to create customized forms and surveys that manifest directly into your customer self-service portal or agent portal.
Use the data collected to quickly respond to your customers’ needs and drive your next move. You’ll improve retention and inspire your customers to engage.
Maximize Your Relationships. One by One.
Consistency and continuity across agent and customer self-service interactions improves the customer experience. Visibility into account details streamlines operational efficiency while providing an audit trail.
With real-time decisioning and intelligence, you’re empowered to maximize each customer relationship over the long haul. Take the right actions at the right time, automatically.
Your Challenges, Solved
Centralized, integrated customer lifecycle account servicing, from cradle to grave
Easily configure strategies, workflows, and communications without IT involvement
Real-time decisioning and agile response to customer needs
More valuable, nurtured customer relationships
User-friendly, mobile-responsive, and self-service portal