Centralize and effectively manage account-servicing and customer interactions.
The Experience You Need
Get the integrated tools you need with Katabat™ Customer Servicing. Part of Katabat™ Unite customer marketing communications, Customer Servicing delivers a centralized platform to deliver all of your servicing activities.
Manage payments, communications, as well as agent and customer interaction. Maintain back-office processes, contacts, and data collection. Understand what drives revenue, and focus your efforts accordingly.
Understand, Act, Document
Drive your customer’s journey by segmenting based on scores, account statuses, open dates, and more. Then create targeted digital channel communications (email, SMS, letter) that drive better response.
Our self-service, mobile-responsive customer portal enables on-demand customer engagement. Your agents can closely manage and maintain customer interactions, account updates, and payments. Strategists have a clear 360-degree view of all activity and workflow, with a built-in audit trail.
Your Challenges, Solved.
Centralized platform to manage all servicing activity