Set operational standards and workflows to expediently address and resolve customer complaints, from any touchpoint. Create automated, dynamic workflows based on your business rules, without requiring IT help.
Standardize, Automate, Liberate
Customer satisfaction and retention require exceptional service. If your customer logs a complaint, ensure that you can quickly acknowledge and resolve the concern. Part of Katabat™ Liberate essential workflows, Katabat™ Complaints enables you to standardize and automate your complaint management process within a defined workflow.
From Any Touchpoint. Resolve With Speed.
Customers can initiate complaints through any touchpoint: for example, through our self-service customer portal, by email, or by telephone. Configure complaint management workflows to capture required data, and trigger specific actions automatically. These actions include generating a real-time customer communication, or routing tasks to the appropriate specialists for fast follow-up and resolution.
Close the Loop
A standardized, automated complaint management process accelerates resolution and ensures higher quality experiences for your customers. Handling a negative situation with skill and efficiency can be a defining brand experience. Your customers will benefit from consistency between agent and self-service interactions for an improved experience, and your operational environment will enjoy process efficiencies. And each complaint’s history is documented with a digital audit trail.
Your Challenges, Solved
A powerful visualization and process management tool, easily configured by your strategist with no IT involvement
Efficient customer complaint capture, management, and resolution
Account-level automated processes that trigger specific, compliant actions