Automating Your Debt Collection Agency Management Can Eliminate Major Headaches

agency management

Many lenders and other organizations with substantive delinquency and recovery portfolios have chosen to outsource their debt collections efforts to third-party debt collection agencies (DCAs).  These relationships are normally managed manually, often from an Excel spreadsheet. Not surprisingly, this approach can be a nightmare in cases where the client uses dozens of debt collection agencies … Read more

2018 UK Credit and Collections Conference Recap

Last week I travelled to Stratford-upon-Avon along with Katabat Senior Sales Executive for the EMEA region Jackie Kilner for the UK Credit and Collections Conference (UKCCC) hosted by the Credit Services Association (CSA). The CSA serves as the voice of the debt collection and debt purchase sectors within the UK, and this year’s conference focused … Read more

When “Good Enough To Get By…” No Longer Is

How many collections executives have been frustrated in the past by their top management’s assessment that a further investment in collections efficiency or effectiveness is “unwarranted at this time, given other more pressing priorities” (a recently heard description of a series of past decisions by a major bank in choosing to defer maintenance and investment … Read more

If You’re Not Going To Do It Well, It’s Better Not To Do Digital Collections At All

I’m pondering a dilemma: one bank posts a 1300% increase in their digital collections performance over a three month period while another posts such dismal results from their online payments site that they finally conclude “digital collections doesn’t work”. Since they’re both collecting from prime credit cardholders with roughly the same balances, both with nationwide … Read more