Preparing for the Storm: Adopting a CFPB Rule-Change Timeline

The Consumer Financial Protection Bureau (CFPB) is currently taking public comment on its proposed rule changes that would affect the Fair Debt Collection Practices Act (FDCPA). The comment period closes on August 19, which is right around the corner, but the new rules are not likely to take effect for another 18 to 24 months. … Read more

The Long-Awaited CFPB Debt Collection Rule Changes—Bright Lines and Opportunity

There is no doubt that last week’s publication of proposed rules by the Consumer Financial Protection Bureau (CFPB) likely marks a long-needed tectonic shift for the debt collection industry including 1st and 3rd party debt collection agencies (DCAs). As such, it’s a bit premature to predict the many cascading effects that are likely to unfold … Read more

Ray Peloso Featured in Thrive Global Article Discussing Machine Learning and Banking Trends

Katabat’s CEO Ray Peloso was recently featured in a Thrive Global article and video interview about how machine learning can improve the customer journey. In addition to covering some personal tidbits about Ray’s background, success tips, and how to help others thrive, the Ariana Huffington media outlet asked Ray to share the top 5 fintech and … Read more

It’s Time for AI to Improve Customer Experience

Last year researcher Janelle Shane trained a neural network to generate and name new paint colors by inputting 7,700 examples from Sherwin Williams. It came up with some interesting names. I don’t think anybody will be painting their living room Stummy Beige, Stanky Bean, or Turdly anytime soon. That’s not what this blog is about, … Read more

Katabat’s Kyle Christensen Featured in CRM Magazine Article About Interactive Marketing

Katabat’s Kyle Christensen chats with Mary Shacklett of Transworld Data about the future of interactive marketing. Continuous engagement between the company and the customer throughout marketing, sales, order fulfillment, and service means companies know what their customer wants at all times. Are companies going to have to reconstruct the way they interact with their customers? … Read more

The Scoop on Katabat Artificial Intelligence

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These days, artificial intelligence (AI) is such a buzzword that it is hard to promote an AI solution without sounding like you are selling snake oil. A lot of people have read or heard about AI, and very likely formed their own opinions about what AI is and what AI can and will do based … Read more

Artificial Intelligence: Breaking Down More AI Misconceptions

Artificial Intelligence AI Robot

There is no doubt that artificial intelligence (AI) is transforming how we do business. AI holds much promise but is often misunderstood. A recent LivePerson and Forrester webinar got me thinking about common questions and misconceptions that people often have about AI and its role in the industry. Here I break down some of the … Read more

Artificial Intelligence Problems and Promise

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This is the second post in a three-part series by Katabat’s CTO, Ye Zhang. Be sure to read the other entries here and here.  If you believe Hollywood and the papers, the two major fears about artificial intelligence (AI) are: “AI will put me out of a job!” and “The robots will kill us all!” … Read more