Avoiding Machine-Learning Bias in Digital Collections Communications

machine learning bias

If you own an auto dealership, you’ll likely offer a college student the used but affordable compact sedan. You’ll offer the 30- and 40-somethings with growing families the SUV or minivan. And you might offer the early retiree his or her dream car, be that a sports car, motorcycle, or RV. As human beings, we use … Read more

Is Your Debt Collections Shop Ready for a Recession?

risk debt collections

Debt collections managers – whether working for a fintech or alternative lender, a collection agency, or in healthcare or utilities collections and recoveries — can anticipate a surge in inventory in the event of a recession. Based on the response we received from Mike D’Andrade’s late September post on getting ready for the next recession, … Read more

4 RMA Conference takeaways from Toronto

conference takeaways

I just returned from the 2018 Receivables Management Conference in Toronto.  Overall, it was a great conference — small and intimate, which drives good interactions and dialogue about client pain points and business needs now and in the future.  We met a lot of new prospective customers and also got to talk to existing clients … Read more

Are You Prepared to Deliver a Seamless, Omni-channel Customer Experience?

connected consumer

Don’t believe the people who claim bank branches and call centers are a thing of the past. There’s so much hype around digital banking and artificial intelligence (AI) that it’s easy to see why people sometimes get carried away predicting death to brick and mortar, but the research doesn’t support it. Today’s bank customers want … Read more

Shift Your Focus to Succeed in Digital Onboarding

onboarding

Cross-selling and upselling are important ways to build relationships with customers, but it needs to be individualized and done at the right time. The person who expects her barista to know ahead of time that she always gets a grande, quad, nonfat, one-pump, no-whip mocha is also going to expect her bank to accurately predict … Read more

4Q Katabat Service Day Focuses on Delaware Veterans Memorial Cemetery

We chose the Delaware Veterans Memorial Cemetery in Bear, DE,  as the site for our 4Q Katabat Service Day on Nov. 8, helping to clean up the grounds in advance of Veterans Day. The Delaware Veterans Memorial Cemetery provides a final resting place for 45,000 Delaware veterans and their eligible family members.  It received an Operational … Read more

Marketing Automation Puts Customers in the Driver’s Seat

marketing automation

As 2018 approached, I heard speculation that 2018 would be the year of data. No, the year of data protection. No, wait, the year of data transparency. 2018 would be the year of artificial intelligence (AI). But what has really happened? It’s been the year of Customer Control. Think about it. In a sense, all … Read more

5 Steps to Agile Deployment and Process-Driven Speed

process driven speed

We’ve written before about Katabat’s commitment to agile methodology and process-driven speed. Our way of operating enables us to deliver the best possible results to our clients. What does agile deployment really look like? How do we approach projects that need to be up and running quickly? What steps do we take to ensure our … Read more

8 Key Takeaways from the 2018 Money 20/20 Conference

I just spent four exhausting days at Money 20/20, where I was surrounded by 11,500+ attendees from 100 countries, 450+ speakers, 2,600+ C-Suite executives, and 300+ members of the media. You know you’ve been to a great conference when you leave with lots of notes, lots of contacts, and plenty of information to share with co-workers … Read more