What is the Impact of Mobile on Our Customer Experience Management Efforts?

I saw it again the other day: another headline for a webinar screaming out “Understand the 5 implications for optimizing collections in a mobile world” or some such thing. As if, by merely “implementing mobile” (whatever they mean by that: is it text messaging? two-way text messaging, the latest hot fad? Two-way email? Web transactions … Read more

If You’re Not Going To Do It Well, It’s Better Not To Do Digital Collections At All

I’m pondering a dilemma: one bank posts a 1300% increase in their digital collections performance over a three month period while another posts such dismal results from their online payments site that they finally conclude “digital collections doesn’t work”. Since they’re both collecting from prime credit cardholders with roughly the same balances, both with nationwide … Read more

Katabat (formerly CMC) Releases Notes from European Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  London, UK, 29 October 2013 – Katabat announces the results of its third annual European Industry Advisory Group, held recently in London. The meeting included representation of the largest global lenders in the UK and Ireland with attendees from the U.S. as well. The IAG was attended by an industry leading representative group … Read more

South African Business Leaders Acknowledge Need for Change in the Face of Increased Regulation, Growing Consumer Indebtedness and a Weakening Economy

Survey identifies delinquency trends and opportunity for improved customer experience management for customers in arrears. Johannesburg, 18 September 2013 – A recent survey completed by senior managers at South African financial services and retail companies highlights the need for a new and innovative response to the rocketing numbers of indebted consumers. Current economic conditions combined … Read more

Katabat (formerly CMC) Announces Third Annual European Industry Advisory Group Meeting to Discuss Best Practices for Consumer Debt Management

July 30 2013 – Katabat today announced that the annual meeting of its European Industry Advisory Group (IAG) will take place in London on September 26. Attended by senior managers who specialise in risk, collections, compliance, fraud and marketing, the IAG is a unique learning opportunity. Participants will hear how others are tackling similar issues … Read more

EMP and Katabat (formerly CMC) Join Forces to Help South African Companies Manage Outstanding Consumer Debt

FOR IMMEDIATE RELEASE: Cape Town, June 24 2013 – Two pioneering companies in the payments and collections field have joined forces to help tackle South Africa’s consumer debt problem. EMP (Emerging Market Payments) has partnered with Katabat to help companies manage customers in arrears and enable individuals to take control of their repayments schedules leading … Read more