Katabat (formerly CMC) Announces Ray Peloso Joins Executive Team

Katabat Announces Ray Peloso Joins Executive Team Senior Industry Executive Brings Wealth of Experience, Will Head Rapidly Growing Firm’s Product and Marketing Strategy For Immediate Release WILMINGTON, Del., Sep. 5, 2014 — Katabat today announces that Ray Peloso has joined the firm as head of product and marketing strategy, reporting to CEO Vytas Kisielius. “Katabat … Read more

Katabat (formerly CMC) Appoints Jaclyn Kilner as Senior Sales Executive, EMEA

FOR IMMEDIATE RELEASE: Katabat Appoints Jaclyn Kilner as Senior Sales Executive, EMEA Katabat continues growth focus with expanding UK & EMEA sales presence London, UK, 19 August 2014 – Katabat, provider of comprehensive business process automation solutions for global lenders, today announced that Jackie Kilner will take over the role of Sales Director for the … Read more

Katabat (formerly CMC) Announces Rick Reese Joins Senior Management Team

FOR IMMEDIATE RELEASE: Experienced Industry IT Executive Brings Wealth of Experience, Will Head Enterprise Architecture Group for Rapidly Growing Firm Wilmington, DE., August 12, 2014 — Katabat  is pleased to announce today that Rick Reese has joined the firm as Head of Enterprise Architecture, reporting to CTO Ye Zhang. “Katabat continues to grow tremendously within the … Read more

Branching Out: The Value of Self-Service

I recently came upon some interesting statistics showing exactly how mobile we’ve become as a society. First, we’re now seeing that the majority of customers prefer shopping online rather than in stores. While that fact may not be earth shattering (except for brick and mortar retailers), a few others I recently saw did catch me … Read more

Katabat (formerly CMC) Issued a U.S. Patent For its Multi-channel Virtual Collections Center Capability

USPTO allowance confirms ground-breaking nature of Katabat platform and approach Wilmington, DE, May 2, 2014 – Katabat is pleased to announce today that it has received notice of issuance from the US Patent Office of a patent for its “Method and System for Providing a Multi-Channel Virtual Collections Center”. The U.S. patent number 8,660,941 describes Katabat’s … Read more

Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting Philadelphia, PA April 18, 2014 – The 12th installment of Katabat’s highly successful Industry Advisory Group (IAG) get-together convened on April 15th at the Loews Philadelphia Hotel in center city Philadelphia. Vytas Kisielius, Katabat’s CEO, opened the meeting by … Read more

When “Good Enough To Get By…” No Longer Is

How many collections executives have been frustrated in the past by their top management’s assessment that a further investment in collections efficiency or effectiveness is “unwarranted at this time, given other more pressing priorities” (a recently heard description of a series of past decisions by a major bank in choosing to defer maintenance and investment … Read more

Toward a Customer Experience Management “Ecosystem”

More and more companies today are touting “superior customer experience management” capabilities. Some are talking about new contact center software, others website visitor tracking and analysis software, still others are describing omnichannel delivery platforms, and some are mentioning “CXM” in the contact of development platforms or CRM databases. Clearly they’re focused on the customers’ experience … Read more