Automating the CCMA Process in Ireland Benefits Lenders and Borrowers

mortgage arrears

In mortgage markets, good news and bad news often go hand in hand. Big challenges for lenders are often accompanied by large opportunities. This good news/bad news dichotomy is easy to spot in the Irish mortgage market because of its small size and exposure to both UK and EU financial trends. In the middle of … Read more

Automating Your Debt Collection Agency Management Can Eliminate Major Headaches

agency management

Many lenders and other organizations with substantive delinquency and recovery portfolios have chosen to outsource their debt collections efforts to third-party debt collection agencies (DCAs).  These relationships are normally managed manually, often from an Excel spreadsheet. Not surprisingly, this approach can be a nightmare in cases where the client uses dozens of debt collection agencies … Read more

My Morning Routine

morning inspiration

Many people are talking about a book that was published in May called “My Morning Routine: How Successful People Start Every Day Inspired.” We asked members of our leadership team to tell us how they get the day off to a great start. Ray Peloso, CEO I have a pretty standard and consistent morning routine: From … Read more

Automated Software Testing Drives Faster Deployment, Efficient Upgrades

automated testing

Imagine being a manual software tester. Every day you have dozens of test cases to run, assess, and report what went wrong. The same bugs. The same test cases. Six to eight hours a day.  It can get pretty tedious. That’s why Katabat has automated the testing of the core features of our debt collections … Read more

11 Questions You Should Be Asking Customers Who Are Victims of Fraud

fraud case

If you attended the Money 2020 conference in Las Vegas this past October, you couldn’t take 10 steps in any direction without running into a vendor pushing their fraud solution…and for good reason: The numbers are staggering: Balances from synthetic fraud – where fraudsters create fictitious identities with the intent to open fraudulent accounts — … Read more

Avoiding Machine-Learning Bias in Digital Collections Communications

machine learning bias

If you own an auto dealership, you’ll likely offer a college student the used but affordable compact sedan. You’ll offer the 30- and 40-somethings with growing families the SUV or minivan. And you might offer the early retiree his or her dream car, be that a sports car, motorcycle, or RV. As human beings, we use … Read more

Is Your Debt Collections Shop Ready for a Recession?

risk debt collections

Debt collections managers – whether working for a fintech or alternative lender, a collection agency, or in healthcare or utilities collections and recoveries — can anticipate a surge in inventory in the event of a recession. Based on the response we received from Mike D’Andrade’s late September post on getting ready for the next recession, … Read more

4 RMA Conference takeaways from Toronto

conference takeaways

I just returned from the 2018 Receivables Management Conference in Toronto.  Overall, it was a great conference — small and intimate, which drives good interactions and dialogue about client pain points and business needs now and in the future.  We met a lot of new prospective customers and also got to talk to existing clients … Read more

Are You Prepared to Deliver a Seamless, Omni-channel Customer Experience?

connected consumer

Don’t believe the people who claim bank branches and call centers are a thing of the past. There’s so much hype around digital banking and artificial intelligence (AI) that it’s easy to see why people sometimes get carried away predicting death to brick and mortar, but the research doesn’t support it. Today’s bank customers want … Read more