Mobile-Friendly Customer Experience, Customer Level Views, and Ease of Customization at the Strategist Level.
WILMINGTON, Delaware – February 22, 2016— Katabat, a leading provider of credit customer management solutions for global lenders, today announced a major software release for its proprietary CredAgility platform. Among its enhancements, CredAgility 6.6 incorporates significant product enhancements to the Unified Collections solution including a mobile-friendly customer experience, customer level views, and ease of customization at the strategist level.
Katabat’s Unified Collections customer web portal is now responsive web design (RWD) enabled allowing clients to offer their customers unprecedented consistency across all devices including computers, smartphones, and tablets – a true omnichannel (and omnidevice) offering. “Our clients are driving significant change in their customer experience strategies and they’re requiring technology solutions to support that”, said Joel Rickman, head of global sales. “The customer interaction needs to be integrated, it needs to be seamless, and it needs to be available to the customer whenever they want, via the channel or device of their choice.”
Katabat’s Unified Collections agent workstation has similarly undergone a significant upgrade, now integrating individual account information with an overall view of the full customer relationship. This enhancement allows clients to be better positioned to engage with their customers, while also offering operational and quality improvements.
Other key enhancements include improved customer segmentation workflows, more easily defined placement files, enhancements to dynamic payment programs, and improved data exchanges via standard placement files and ETL schemas. These enhancements enable improved collections efforts, better targeted offers and programs, and greater flexibility with customized file management.
Katabat will be showcasing their new Unified Collections solution at CBA Live in Phoenix, Arizona from March 7-9th, and at the Collection and Recovery Solutions in Las Vegas, Nevada, from May 11-13th. Follow Katabat on Twitter @cmcagile for more updates on these shows and Unified Collections 6.6 or email firstname.lastname@example.org.
Katabat offers pioneering customer experience management solutions that enable lenders to deploy completely synchronized offers, contacts, workflows, content and treatments across credit card, real estate, student, and installment loan products. The company’s CredAgility® platform is helping a rapidly growing number of top lenders automate customer-facing business processes, optimize the effectiveness of their resolution strategies, and realize efficiency gains through improved customer engagement. The company’s Unified Collections™ solution, for example, is helping creditors improve their borrowers’ experience and post large efficiency and effectiveness gains while dramatically improving compliance. For more information, visit www.katabat.com or call 302-830-9262.
Katabat, CredAgility and Unified Collections are trademarks or registered trademarks of Collections Marketing Center, Inc. in the United States and/or in other countries. Other products and company names herein may be trademarks of their respective owners