Automating the CCMA Process in Ireland Benefits Lenders and Borrowers

mortgage arrears

In mortgage markets, good news and bad news often go hand in hand. Big challenges for lenders are often accompanied by large opportunities. This good news/bad news dichotomy is easy to spot in the Irish mortgage market because of its small size and exposure to both UK and EU financial trends. In the middle of … Read more

Juggling Language, Currency, and Regulatory Inconsistencies in EU Debt Collection Efforts

digital debt collection

Lenders who operate across the European Union (EU) must juggle a range of regulatory requirements regarding their debt-collection strategies and processes. And oftentimes lenders must be able to react quickly to new regulatory requirements.  For example, some EU countries limit how many times debt collectors can contact individuals each month about their past-due accounts. Others … Read more

Helping Our Most Vulnerable Customers

What is vulnerability exactly, and why does it matter to lenders? The Financial Conduct Authority (FCA), conduct regulator for more than 58,000 financial institutions in the UK, tabled the issue of consumer vulnerability in 2015. Since that time it has used its independent status and considerable power to make identifying and aiding vulnerable customers a … Read more