April 24, 2018
There’s a reason why Nordstrom has an excellent reputation for customer experience. The retailer has been listening to what customers...
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April 19, 2018
There is no doubt that artificial intelligence (AI) is transforming how we do business. AI holds much promise but is...
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March 15, 2018
The Consumer Bankers Association’s CBA LIVE 2018 conference was fantastic! There were so many great people, enlightening presentations, and reflective...
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March 13, 2018
Katabat today announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer...
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March 8, 2018
I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester...
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February 1, 2018
A few days ago, the retail world was abuzz with news that Lowe’s has entered into an agreement with Apple....
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