Tag: CXM

May 13, 2019

The Long-Awaited CFPB Debt Collection Rule Changes—Bright Lines and Opportunity

There is no doubt that last week’s publication of proposed rules by the Consumer Financial Protection Bureau (CFPB) likely marks...

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March 14, 2014

Toward a Customer Experience Management “Ecosystem”

More and more companies today are touting “superior customer experience management” capabilities. Some are talking about new contact center software,...

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