Tag: CX

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Time to Get the Message With Two-Way SMS

There’s a reason why Nordstrom has an excellent reputation for customer experience. The retailer has been listening to what customers...

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Featured News Story

How Banks Can Embrace the Growing Gig Economy—and Thrive in It

The term “gig economy” originated in early 2009 at the height of the financial crisis. It referred to people who...

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Path to Success: The Banking Technology Modern Banks Need is Data Driven and Customer Centric

Data is the one thing that modern banks need to succeed. That’s what Matt McAllister, CEO of Fluid PR, Inc.,...

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Cowboy Up: How to Capture the Right Multichannel Campaign Management System

In the Old West, a cowboy depended on his horse to help control huge herds of cattle that wanted to...

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6 Marketing Automation Campaigns Banks Should Run to Drive Customer Retention

There are so many statistics floating around out there telling us that current customers are worth more and cost less...

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Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging

Katabat today announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer...

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Real Talk About Artificial Intelligence: Forrester Says Invest Now

I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester...

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