Katabat Named One of CIOReview’s 20 Most Promising Customer Experience Management Solution Providers of 2018

WILMINGTON, Delaware—April 6, 2018—Katabat announced today that for the second consecutive year, it has been listed as one of the CIOReview 20 Most Promising Customer Experience Management Solution Providers for 2018. According to CIOReview, Katabat “breaks away from the old convention and obliterates siloed systems to deliver complete visibility across the customer journey.” “Katabat not … Read more

Real Talk About Artificial Intelligence: Forrester Says Invest Now

Artificial Intelligence Universe Infused in Humanity

I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester presented compelling research looking ahead at the kinds of tasks and job categories that are being automated and turned over partially or wholly to AI. The presenters made a strong case that AI implementation is … Read more

Katabat’s CXM Solutions Bolster Flexi’s Customer Service and Bottom Line

Flexi is a leading provider of diversified financial services in Australia and New Zealand specializing in innovative lending and leasing solutions. Their business is founded on exceptional service and support, and their use of strategic technology to improve customer experience helps them build on this foundation. In 2014, Flexi was faced with legacy infrastructure limiting … Read more

Digital Onboarding Hurdles and How to Destroy Them

Digital-Onboarding-Destroy-Hurdles

Digital services have totally transformed banking. Customer experience management today means less free pens and lollipops, and more apps. The financial organizations that I work with every day have invested heavily in awesome new tools for every stage of the modern customer experience. But in many cases, they aren’t achieving the kind of engagement and … Read more

Latest Katabat Customer Experience Management Releases Target Customer Centricity

Katabat today announced its Katabat 8.1 release, delivering customer-focused improvements to its industry-leading customer experience management solutions. Katabat serves consumer lenders on three continents with cutting-edge solutions that enhance efficiency, regulatory compliance, and customer satisfaction. Katabat 8.1 streamlines use for strategists and associates as well as improving mobile customer marketing communications. The enhancements address user … Read more

New Customer Experience Management Releases Focus on Customer Centricity

We’re happy to announce the release of Katabat 8.1! This release streamlines use for strategists and associates as well as improving mobile customer marketing communications. You can read more about our partnership with clients in a continuous cycle of innovation in the full press release. Enhancements include: Consumer lending clients will see improved responsive email … Read more

Personalize Communication to Drive Loyalty (Or, Why You Need to Know Who You’re Talking To)

Since I last wrote about Accenture’s report, titled “Financial Providers: Transforming Distribution Models for the Evolving Consumer,” I’ve been thinking a lot about effective communications with emerging Gen YZ personas. Should I take an academic approach? Should I channel my inner Aesop and weave together a parable? What I landed on was to take my … Read more

Branching Out: The Value of Self-Service

I recently came upon some interesting statistics showing exactly how mobile we’ve become as a society. First, we’re now seeing that the majority of customers prefer shopping online rather than in stores. While that fact may not be earth shattering (except for brick and mortar retailers), a few others I recently saw did catch me … Read more